What You Need to Know About the MyBluebird App Platform Fee

Published On 30 Sep 2024

About the Platform Fee
To enhance service quality, Bluebird has introduced a Platform Fee. This fee is part of our commitment to continuously improve the app's technology by developing innovative new features that maintain service quality and ensure a better travel experience.

The fee applies to services within the MyBluebird app, including Bluebird (Ride & Fixed Price Services), Silverbird, and Goldenbird.

Benefits for Customers
The introduction of this fee brings various benefits to customers, such as a fast and reliable app, enhanced security features, more flexible travel and payment options, and responsive customer service.

Fee Transparency
We uphold transparency in our pricing. The platform fee is included in the total cost displayed on the app and on the Internet of Things (IoT) screen.

Bluebird is committed to continuously improving services that meet Indonesia’s Comfort Standard (SNI), ensuring that every customer enjoys the best possible experience when traveling with Bluebird.

If you have any further questions regarding the Platform Fee, please contact our customer service team through the following link: https://www.bluebirdgroup.com/contact-us.

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